All UK orders are sent with Royal Mail tracked 48, and despatched within 2 days, so your order should be with you within 2-4 working days.

All items on order come beautifully packaged together in a royal mail large letter sized box sealed with a reusable School Hair Accessories sticker. Although we do not currently offer gift wrapping it is something we are working on and will have available soon. Please note we are unable to wrap items individually - all gift wrapped orders will arrive wrapped together. 

Yes of course - if for any reason you wish to return an item we are happy to offer a no quibble returns policy. All we ask is that the item is unworn and in sturdy packaging. Please send it back to us within 30 days of receiving for a full refund. See our Refunds page.

In the unlikely event that your order has not arrived and you have thoroughly checked your tracking information, please send an email to contact@schoolhairaccessories.co.uk and we will chase it up straight away for you.

Please use our contact form, message us on socials or email contact@schoolhairaccessories.co.uk. We are regularly checking our messages throughout the day, around the school run and after bedtime routine!